Last month, Whispr Group launched a COVID-19 webinar series that will explore the impact of the pandemic on digital consumer behavior. Our first event analyzed search intent, online conversations, and paid content performance to derive actionable insights for the Fashion & Beauty industry.
1. Over the last month, positive signs have started to emerge.
Mentions have declined nearly 20% over the last year across social media platforms—including Instagram, Twitter, blogs, and forums—while conversations about products and services viewed as more “essential” have remained flat (Travel) and even spiked (Food) in the wake of COVID-19.
Across key categories within the Fashion & Beauty verticals, online conversation volume
and consumer search interest have both fallen dramatically year-over-year.
2. Steep decline in overall conversation volume & search interest.
The YoY decline in Fashion & Beauty conversations has stabilized since mid-March. Much of this reversal is due to the Retail and Streetwear verticals, which have experienced +13% and +7% growth, respectively, in recent weeks.
3. Loungewear, Pajamas, and Skincare are bright spots.
Global search interest in Lounge Wear has skyrocketed year-over-year, demonstrating monumental growth not tied to seasonal trends. Sweat pants have become the new uniform for consumers confined to their homes, and customers are engaging in far more social conversation about the best products to fulfill their shifting wardrobe needs.
4. Consumers Appreciate Skill-Based PPE Support, Rather than Pledges & Donations.
Brands that proactively promote their support of essential employees (especially factory, delivery, and retail workers) generate enormous goodwill. But tangible actions tied to a brand’s core competencies are far more effective than monetary pledges.
For example, Christian Siriano’s proactive outreach to NY government officials offering to donate the services of his production staff in support of the effort to manufacture additional personal protective equipment—and his mission-based communication publicizing those efforts—established a powerful, authentic narrative tied to company voice, brand ethos, and commercial expertise.
5. Backlash against celebrities, but not influencers.
Consumers still look to influencers for entertainment and distraction, but are hyper-sensitive to celebrity efforts to intervene in pandemic-related conversations. Influencers have encountered a much less pronounced backlash, but they must be careful not to feign expertise about COVID-19—or appear to be capitalizing on the pandemic for personal gain.
- Consumer sentiment is changing rapidly, so it is critical to invest in market research, monitor the landscape closely, and seize opportunities as they arise.
- Preserve your established brand identity on owned channels—but vary your messaging between information, normalcy, and humor.
- Build brand-based communities, instead of encouraging a purely transactional relationship with consumers.
- Consumers are increasingly focused on sustainability, so provide guidance about how your company is addressing manufacturing and packaging waste.
If you want to see the full On-Demand Webinar on the Digital Impact of COVID-19 on the Fashion and Beauty industry you can access it here: